FAQ-Amzpatch

HOW DO I REQUEST A QUOTE?

You can click the button "Get Quote" in the main menu. We do not charge for providing quotes, the estimates will be sent to you by email within 24 hours.
WHAT PAYMENT OPTIONS ARE AVAILABLE?

We accept all major credit cards and Paypal.
HOW QUICKLY CAN I RECEIVE A PRICE QUOTE?

Once you submit your request through the 'Get Quote' button, our sales and manufacturing support team promptly calculates your quote, typically sent within 12 hours.
CAN I TRACK THE ORDER LOGISTICS INFORMATION?

Of course, our customer service will send the tracking information of the goods to you by mail after shippment.
WHAT ARE YOUR PRODUCT TURNAROUND TIMES?

Turnaround times vary by product type, ranging from 10 to 20 days after mockup approval, depending on the specific product.
DO YOU ACCEPT RUSH ORDERS?

Yes, we accommodate rush orders with additional charges.
DO YOU PROVIDE SAMPLES BEFORE MASS PRODUCTION?

Yes, we provide samples for every product to obtain your approval before proceeding with mass production.
CAN I MAKE CHANGES TO MY ARTWORK?

Absolutely, we offer flexibility in artwork modification. Our team can assist in refining your design to ensure it aligns with your vision.
WHAT FILE FORMAT DO I NEED TO UPLOAD FOR MY DESIGN?

We prefer vectorized files, but we accept ai, pdf, png, jpg, jpeg. There are no restrictions regarding dimensions. A PNG file of resolution 300dpi can also work if you don’t have a vector file.
WHAT INFORMATION IS NEEDED TO RECEIVE A PRICE QUOTE?

To furnish you with an accurate price quote, we require your artwork or design concept, the desired size of your patches, the quantity, and any additional customizations you'd like.

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